ID card issue

Teaser

Your new ID card is ready for collection from the relevant ID card authority. You can collect it in person or by proxy if you are authorised to collect it.

Special information for - City of Rodgau

How do I do this with the city of Rodgau?

When?

How?

  • On site
    • In the Bürgerservice / Hintergasse 15, 63110 Rodgau

What do I need for this? (documents)

  • On site
    • Expired identity card

Costs?

  • free of charge

General, more detailed information on this service can be found below.

  • Service description

    You can usually collect your ID card with your personal identification number (PIN) in person or by an authorised representative 5 days after receiving the PIN letter. The collection takes place at the ID card authority where the application was submitted. In addition to a transport PIN, the PIN letter contains a Personal Unblocking Key (PUK) and a blocking password.

    The letter will be sent directly to your registration address. If you do not have a registration address in Germany, the PIN letter can also be sent to the relevant ID card authority. If you have indicated that the PIN letter should be sent to the relevant ID card authority, you will receive the PIN letter on the day you collect your new ID card.

    If you have not received a PIN letter, you can usually collect your ID card around 4 weeks after submitting your application. In this case, collection is only possible in person and not with an authorised representative.

    If a person is authorised to collect the card, they must identify themselves and present a written authorisation for collection with the following statement: "PIN letter received from Bundesdruckerei".

    To collect your child's ID card, you only need the authorisation if the child is already 16 or older.

  • Procedure

    You can collect your new identity card from the relevant identity card authority:

    • Before the ID card can be collected in person, Bundesdruckerei sends a letter (PIN letter) with a so-called transport PIN and a blocking password to the applicant's home address. In exceptional cases, the PIN letter can be sent to the responsible office.
    • As a rule, the ID card can be collected 5 days after receipt of the PIN letter. If the applicant does not receive a PIN letter, the ID card can be collected approx. 4 weeks after applying for the ID card.
    • To collect your ID card, go to the ID card office where you applied for it.
    • Book an appointment for this if necessary.
    • The new ID card will be issued to you on presentation of your old ID card. If you wish to keep your old ID card as a souvenir, the document can be cancelled and returned to you.
    • If you have lost your old ID card in the meantime, fill out a loss report.
    • Declare to the clerk whether you have received the PIN letter and confirm this with your signature.
    • If the PIN letter has been sent to the competent authority, it will be handed over to you and you confirm receipt with a signature.
    • You will be informed about the online ID function of the ID card by the person in charge.
    • You have the option of assigning a six-digit PIN of your choice and thus making the online ID function (online ID card) immediately ready for use. You can also set the six-digit PIN yourself at any time using a suitable NFC-enabled smartphone, the PIN letter and the AusweisApp2.
    • If you have not received the PIN letter and it has not been sent to the ID card authority, you must - if you wish to receive the ID card - set a six-digit PIN of your own choice and receive the blocking password from the authority staff. Otherwise, a complaint order will be initiated free of charge.
    • Finally, confirm receipt of the new ID card with your signature.
    • An authorised person can be appointed to collect the card. This person must identify themselves and submit a written authorisation for collection with the following declaration: "PIN letter received from Bundesdruckerei".

  • Prerequisites

    The new identity card is ready for collection from the relevant identity card office.

  • Which documents are required?

    • Your old identity card document
    • In case of representation: authorisation to collect an identity card

  • What fees are incurred?

    There are no fees.

  • What deadlines do I have to observe?

    none

  • Legal basis

  • Applications / Forms

    • Forms: none, notification of loss of the old ID card if necessary
    • Online service available: no
    • Written form required: no, authorisation to collect if necessary
    • Personal appearance necessary: no, representation possible

  • Short text

    • ID card issue
    • Identity card is ready for collection from the relevant identity card authority
    • ID cards should always be collected in person
    • Collection possible with authorisation
    • Only personal collection is possible without receipt of the PIN letter
    • Competent authority: Identity card authority where the identity card was applied for

  • Issuing body

    Berlin Senate Department for the Interior and Sport, Department I - Constitutional and Administrative Law

  • Typing

    2/3

  • Library entry status

    6

Responsible departments