Questions & Answers

Residual waste, organic waste or waste paper bins must be ordered or cancelled via the (application form FORM???) of Stadtwerke Rodgau. The application must be made via the owner or via the tenant with a power of attorney. To ensure that the bins can be delivered or collected in the same month, the corresponding application must be received by Stadtwerke Rodgau by the 15th of the respective month. The bins are always delivered or collected at the end of the month.

The first registration in the case of a new building or change of ownership or the authorised final deregistration from the waste disposal service is generally free of charge. An administration fee of 20 euros is charged for each additional registration or re-registration of a residual waste container.

Waste bin orders or cancellations must be made in writing via the owner. Tenants may only order or deregister waste bins on presentation of a power of attorney.

Residual waste bins are black-grey; organic waste bins are green; waste paper bins are blue.

The corresponding annual fees for the respective residual waste bin sizes include 10 emptyings. Additional charges apply from the 11th emptying onwards. If less than 10 empties of the residual waste bin are used in a year, these cannot be credited or refunded.

If more residual waste is produced than usual, it can be disposed of using household waste bags. These are available for €8 each from the sales outlets listed below:

Jügesheim:

• Computer Service Möbius
  Schwesternstraße 2
• Stadtwerke Rodgau Customer Service
  Philipp-Reis-Str. 19
  
  Dudenhofen:
  
• Lotto acceptance Schrod in the REWE Centre
  Feldstr. 45
• Kiosk Kaucic
  Nieuwpoorter Str. 50
  
  

There are no additional charges for using the organic waste bin in Rodgau. The emptying and disposal costs are covered by the annual waste charges paid for the residual waste bin.

Organic waste may not be disposed of in plastic bags. The use of compostable plastic bags or cornflour bags is also not permitted in Rodgau, as these cannot be recycled in the plant supplied with Rodgau organic waste. The so-called rotting time is too short here. However, organic waste can be disposed of in newspaper or kitchen paper without any problems.

To prevent maggot infestation, organic waste should be placed in the organic waste bin as dry as possible, preferably wrapped in newspaper. Lime powder in the organic waste bin helps to prevent maggot infestation. In addition, the lid of the organic waste bin should be slightly open in good weather, as dry and ventilated organic waste is unlikely to be infested with maggots.

The respective users themselves are responsible for cleaning the individual waste bins.

Please send an e-mail to kundenservice@stadtwerke-rodgau.de and let us know which waste bin (waste type, bin size and bin number) is defective and what exactly is broken.

Yellow bins can be ordered from the responsible collection company, Remondis Darmstadt GmbH, on the service hotline 0800 1223255 or by e-mail to darmstadt@remondis.de.

Yellow sacks are available from the customer service centre of Stadtwerke Rodgau, Philipp-Reis-Str. 7; at the recycling centre, Philipp-Reis-Str. 19 or at the citizens' service in the town hall, Hintergasse 15.

Remondis Darmstadt GmbH is responsible for emptying the yellow bins and disposing of the yellow sacks. Complaints can be processed by calling the service hotline on 0800 1223255 or sending an e-mail to darmstadt@remondis.de. Stadtwerke Rodgau is not responsible for emptying/disposing of the yellow bins/bags.

Nappies can be disposed of in the residual waste bin, at the recycling centre (in sealed bags) or in special nappy bags. On presentation of an authorisation card, a maximum of 13 nappy bags per year can be purchased at a price of 3.50 euros each from the customer service department of Stadtwerke, Philipp-Reis-Str. 7; at Möbius, Schwesternstr. 2 or at Kiosk Kaucic, Nieuwpoorter Str. 57. The authorisation card must be applied for on presentation of a birth certificate (children up to the age of 3) or on presentation of a medical certificate to the waste disposal management department of Stadtwerke (by post or e-mail). The authorisation card will then be sent by post. The purchased nappy bags can be placed in front of the property on the normal residual waste collection date.

The bulky waste application can be completed directly here or via the RodauApp. Your own residual waste bin number must be entered when submitting the application. A collection date can be selected directly after listing the items to be collected. A maximum of 5 m³ can be collected per collection date. A maximum of 4 bulky waste collection dates are possible per year.

Up to three suggested dates are provided with the bulky waste online application. This means that the most suitable collection date can always be booked. The regular waiting time is approx. 4 weeks. Bulky waste dates outside the suggested collection days are not possible.

For household green waste collection, green and grass cuttings can be handed in at collection points in the individual districts on the dates published in the waste calendar. The collection points are published in the waste guide. Green and grass cuttings are not collected from the front door on collection days. When handed in at the collection points, the green and grass cuttings must not be packed in bags and must not be contaminated.

The mobile hazardous waste collection centre is a mobile collection point for various hazardous substances, chemicals and cleaning agents. Collection dates and locations can be found in the waste guide. The mobile hazardous waste collection centre is not the same as bulky waste.

Disposal options for various items are listed in the waste guide under "Waste ABC: What belongs where?" and on the homepage under "Waste ABC". If a specific item is not listed, please contact Customer Service for further information.

The use of the composting facility and the recycling centre is reserved exclusively for Rodgau citizens, as the use of both facilities is financed by the waste disposal charges. When delivering green and grass cuttings to the composting plant and recyclable materials to the recycling centre, a current annual authorisation form must be kept ready. The authorisation form is enclosed with the waste guide and can be obtained from the customer service department of the municipal utility company, at the composting plant and at the recycling centre on presentation of an identity card. Citizens of other municipalities are not permitted to use the composting facility and the recycling centre.

Clean and recyclable construction waste is accepted at the recycling centre in normal household quantities (100 litres per week). Large quantities, mixed building rubble or lightweight building materials (plasterboard, Fermacell panels, Ytong blocks) must be disposed of via a private waste disposal company.

Wallpaper belongs in the residual waste and can be disposed of in the residual waste bin or in residual waste bags. Wallpaper does not belong in waste paper and is not accepted at the recycling centre or disposed of via the bulky waste collection.

Used clothing and textiles of all kinds can be disposed of in used clothing collection containers located throughout the city. You can find an overview of the container locations here. According to the EU directive, textiles do not belong in residual waste.

The city bus operates exclusively within Rodgau, while other bus lines also serve interregional routes.

The OF-40 city bus line is coordinated with the S-Bahn to and from Frankfurt.
Since December 2019, the city bus concept has combined all three city bus lines, OF-40, OF-41 and OF-42, into the OF-40 line. School transport is integrated into the OF-40 line timetable.
The OF-40 line connects all of Rodgau's districts. Rollwald can still be reached via the Hopper.

Regular services run from Monday to Friday every 30 minutes from 05:30 to 21:30.

The S1 Rödermark Ober-Roden - Rodgau - Obertshausen - Offenbach - Frankfurt - F-Höchst - Wiesbaden Hbf runs in the urban area

You can find a detailed timetable here.

You can call up the rapid transit map here. The S1 is shown in light blue.

Every neighbourhood has an S-Bahn stop.

You can search for the nearest stop using the district's network map at https://netzplan.kvgof.de/maps/tlnp.

The S1 runs every 30 minutes. During rush hour, the service is increased to every 15 minutes.

RMV offers a selection of combined tickets. This means you can use just one ticket for public transport as well as admission to events or sights.

You can find more information here.

Numerous ticket types are available for journeys on public transport - depending on the route and frequency of travel.

Subscriptions & long-term tickets

• Season tickets: Germany tickets or annual season tickets by subscription
• Annual passes: cheaper than twelve individual monthly passes
• Monthly passes: Flexible for 30 days, without automatic renewal
• Weekly tickets: Practical for regular journeys over short periods of time.

Single tickets & day tickets

• Single tickets: For a single journey within the city area.
• Day tickets: Travel as often as you like - all day long. Also available as a group ticket.
• Group tickets: Attractive conditions for several people travelling together.

Special & combination tickets

• SparPass: discounted ticket for adults
• Special tickets: For certain events or campaigns

The ticket offer is subject to change. You can find more information at https://www.rmv.de/c/de/fahrkarten/sortiment-verkauf/fahrkarten-im-ueberblick

RMV tickets for travelling by bus and S-Bahn can be purchased from the bus driver or from the ticket machine as well as from one of our ticket agencies.

You can purchase tickets online here.

Jügesheim:
Customer advice and sales centre of Stadtwerke Rodgau
Philipp-Reis-Straße 7
Phone 06106 8296-0

Weiskirchen:
Sales outlet Unser Lädchen
Hauptstraße 36
Phone 06106 14868

Here you can also obtain information material (flyers) about local public transport in Rodgau and the Rhine-Main Transport Association (RMV). Annual season tickets and Germany tickets cannot be purchased here.

There are discounts and special ticket offers for schoolchildren, students and senior citizens on local transport.

Student Ticket Hessen
The Student Ticket Hessen is a personalised annual ticket for all students and trainees who live in Hessen, go to school here or are doing an apprenticeship. Find out more about the Hesse Student Ticket.

Seniorenticket Hessen
The Seniorenticket Hessen is aimed at all senior citizens aged 65 and over and allows you to travel anywhere in the state. There is also an additional service as a comfort variant. Find out more about the Seniorenticket Hessen.

Whether the ticket is valid for the entire city area depends on the ticket type and the respective fare zone.

Find out more in advance on the RMV website.

Stadtwerke Rodgau offers digital and analogue bike boxes for hire at various locations in the city to ensure secure parking for bikes and e-bikes.

Digital bike boxes:
These can be found at central locations such as the town hall, Jügesheim railway station and the lido. They offer a modern way to park high-quality bicycles and e-bikes safely and conveniently. The boxes are particularly user-friendly as they can be reserved and opened online.

• Jügesheim Town Hall: 20 digital bike boxes, 10 of which have an integrated charging system for e-bikes and pedelecs.
• Rodgau lido: 20 digital bike boxes, 10 of which have an integrated charging system for e-bikes and pedelecs.
• Jügesheim station: 12 digital charging boxes, 6 of which have an integrated charging system for e-bikes and pedelecs.

Analogue bicycle boxes at the stations:
Additional bicycle boxes are available at the Rodgau railway stations, which are operated by Stadtwerke Rodgau. The boxes offer a simple but secure parking facility for bicycles.

• Locations: Weiskirchen, Hainhausen, Jügesheim (railway station side and opposite side), Dudenhofen, Nieder-Roden (railway station side and opposite side), Rollwald.

The bike boxes at the town hall can be booked via the "BikeParkBox" app or the website www.bikeparkbox.de.

The bike boxes at the lido can be booked via the "BikeandRideBox" app or online.

You can make a booking for the bicycle boxes available at the railway station in Jügesheim.

To hire an analogue bike box at the station, you can send a non-binding enquiry by email to verkehrsbetrieb@stadtwerke-rodgau.de. You can call 06106 / 8296-0 in advance for more information.

Please note: All boxes at the Weiskirchen and Jügesheim (railway station side) sites are currently occupied. You can join our waiting list at any time without obligation. Please get in touch with us for this.

Bicycle boxes at the town hall

Bicycle boxes at the lido

The price for the bike boxes at the lido is €2 per day and €5 per week for normal bikes. For e-bikes and pedelecs with charging facilities, the cost is €2.50 per day and €6 per week.

Bicycle boxes at Jügesheim railway station

The bike boxes are available at different prices depending on the rental period.

For normal bikes:

One day: 1 €

One week: 4 €

One month: 12 €

One year: 100 €

For e-bikes and pedelecs:

One day: 1,50 €

One week: 6 €

One month: 18 €

One year: € 125

Analogue bike boxes at the stations

The cost of the hire is €5.00 per month. These are to be paid half-yearly in advance. A deposit of € 50.00 must also be paid. The minimum rental period is 6 months.

Bicycle box at the town hall

Length: 1.90m Width: 0.66m Height 1.15m

Bicycle boxes at the lido

Length: 1.99m Width: 0.80m Height 1.17m

Bicycle boxes at Jügesheim railway station

Length: 1.99m Width: 0.80m Height 1.17m

Analogue bike boxes at the stations:

The dimensions of the boxes inside are: 190 cm L x 70 cm W x 124 cm H

Contact for the city bus and bicycle boxes:
Stadtwerke Rodgau
Philipp-Reis-Straße 7
63110 Rodgau
Tel.: 06106 8296-0
Fax: 06106 8296-4991
E-mail: verkehrsbetrieb@stadtwerke-rodgau.de

Contact for the main bus routes:
Kreisverkehrsgesellschaft Offenbach
Tel.: 06074 69669-00
Fax: 06074 69669-109-29
E-mail: info@kvgOF.de

Information on timetables and journey times is available around the clock via the RMV service telephone on 069/24249024 or from the kvgOF mobility advice centre:
06074 69669-29 .

Otherwise, you can always use the RMV app to get the latest information.

If the zinc coating in old galvanised pipes is "used up", rust will form, which you will notice as brown water. This effect also occurs if unprotected steel pipes have been installed contrary to the existing technical regulations. In both cases, the pipework should be replaced by an authorised plumbing company.

One litre of drinking water costs 0.0018 euros gross in Rodgau, i.e. 5 litres of drinking water cost 1 cent. In relation: A bottle of cola costs 10 cents at the kiosk. In return, our customers receive 50 litres of the best drinking water.

Since the amendment of the Hessian Water Act, the operation of private well systems is no longer subject to authorisation. There is now only an obligation to register with the lower water authority. For the Offenbach district, this is located at the district administration.

When work is carried out on the pipe network or domestic installations, the water is usually switched off - for a few minutes or several hours. The result: water stands in the pipes that are not being used. When the pipes are reconnected and the water is channelled through at 4.5 to 5.5 bar, traces of rust can come off the insides. This rust is normally deposited on the inside, but is carried away when the flow direction changes.
Solution: Turn on your taps and allow the water to drain until the brown colour has disappeared. This usually doesn't take long. If this is not successful, just give us a call.

Nitrate, lead and bacteria. People mistrust the water quality and are concerned with the purchase of water filters. However, Rodgau's drinking water is of the highest quality and healthy. It is well below all the limits set out in the Drinking Water Ordinance. It is in no way inferior to many mineral waters from the retail trade. Additional treatment with drinking water filters is therefore not necessary. It may only be necessary to protect the domestic installation from limescale.

Like many other measuring devices, the water meters installed by Stadtwerke Rodgau are subject to the statutory calibration obligation. For this reason, main water meters are generally replaced with new, calibrated meters every 6 years at the latest.

If you have any questions about your water and wastewater bill, please contact our customer service team at Philipp-Reis-Straße 7 or call 06106 8296-4400

The calibration validity period for cold water meters is 6 years, i.e. a meter calibrated in 2005 may remain in the network until the end of 2011. For hot water meters, it is only 5 years.

The load of the water meter (flow rate per hour) is divided into a lower range (Qmin to Qtrenn) and an upper range (Qtrenn to Qmax). Half the value of Qmax is indicated on the meter as the nominal load, e.g. Qn 2.5 m³/h. Normal domestic water meters (Qn = 2.5 m³/h, class B) have a minimum load Qmin of 50 l/h, a separation limit Qtrenn of 200 l/h and a maximum load Qmax of 5000 l/h. In the lower load range, the meter must have an error of less than /- 5% during calibration, in the upper range a maximum of /- 2%. The error can increase during operation, e.g. due to wear or deposits. The permissible operating error limit is twice the calibration error limit.

Section 7 of the drainage regulations of the city of Rodgau lists exactly what may not be discharged into the sewerage system.
It is prohibited to discharge substances that:

• clog the sewage system or lead to deposits
• form toxic, foul-smelling or explosive gases
• Furthermore, construction materials and materials that are highly corrosive to the sewer system and make wastewater treatment and/or sludge treatment more difficult may not be introduced.

Generally, the next of kin commission a funeral parlour (e.g. see Cemeteries - Pietäten) of their choice to carry out the funeral. This company can also register the death at the registry office and take care of the other administrative formalities for you. The registry office is responsible for notarising deaths.

The right of use of row graves ends automatically after 20 years. The cemetery department will announce which gravesites are affected and therefore have to be vacated. If the purchasers of gravesites are known, they will receive written notification of this. Before the grave is removed, an application for the removal of a grave site must be submitted to inform who is to remove the grave site. It is possible to extend the right of use for elective graves (burial and urn graves). After written notification by the municipal utilities or on their own initiative, the authorised users can state their decision as to whether the gravesite should continue to be maintained.
Who may clear a gravesite? After approval by Stadtwerke Rodgau, the grave purchaser has the option of having the grave cleared by a recognised stonemasonry company. The clearing of a gravesite always requires authorisation from the Cemetery and Funeral Services Department. Clearing can be carried out by a stonemasonry company that is in possession of a valid annual authorisation card. What must be removed? The entire grave must be removed. This includes: the grave monument (headstone/memorial slab), the grave border, foundations and other above-ground grave furnishings, such as cover plates, planting, vases, candles, etc.

The erection and any modification of gravestone installations requires the prior consent of Stadtwerke Rodgau. The required notification must be submitted in writing (via the stonemasonry company commissioned by the authorised user).
Stonemasonry companies that are in possession of a permit to carry out commercial activities in the cemeteries must be aware of the requirements of the cemetery statutes of the City of Rodgau. Other specialised companies must always consult with the cemetery department before submitting an application. If, during a subsequent inspection by the municipal utilities department, it is established that an erected installation does not correspond to the details of the approved notification, it must be removed or modified in accordance with the notification. The resulting costs shall be borne by the applicant.

If a deceased person is to be buried in a cemetery in Rodgau or their ashes interred, the surviving dependants must sign the application for burial from the City of Rodgau. The person who signs the burial application and thus undertakes to pay the costs incurred in connection with the burial will receive a notice of fees approximately three to four weeks after the burial, stating the duration or extension of the right of use. If the burial takes place in an existing grave and the deceased was the authorised user of this grave, a new authorised user must be appointed as their legal successor. The new authorised user must give their consent in writing. If this is not done, burial in this grave site is not possible.
The purchaser of the grave is also the authorised user and therefore also the person obliged to care for it, unless the surviving dependants specify otherwise. The provisions must be recorded in writing on the burial application or as an attachment and confirmed by the named persons with their signature. If the address of the authorised user changes during the period of use, the cemetery administration must be informed in order to facilitate the search for surviving dependants at a later date.

Relatives with a duty of care are the spouse or civil partner in accordance with the Civil Partnership Act as well as children, parents, grandparents, grandchildren and siblings, adoptive parents and children.

The death must be reported to the registry office of the place where the death occurred no later than the third working day following the death. The non-confidential part of the death certificate must be handed in (see also death certificate). There is the option of burial or cremation. The type of burial depends on the wishes of the deceased. In the case of a burial (coffin, without refrigeration), you as the next of kin must arrange the burial, which should take place no earlier than 48 hours and no later than 96 hours after the death. If the wishes of the deceased are not known, you as the next of kin determine the type of burial.

In the event of a death, it is your duty as a relative to immediately inform a doctor or an emergency doctor who will carry out the post-mortem examination and issue the corpse certificate. You must authorise the doctor to enter your property and rooms to carry out the post-mortem examination. The fundamental right to inviolability of the home is restricted in this respect.

A total of around 380 burials are carried out at the Rodgau cemeteries each year. More than 75% of these burials are urn burials.

There are approx. 6400 occupied burial sites, divided into coffin and urn graves.

All cemeteries have a funeral hall which can be used for a funeral ceremony for a flat fee of 400.00 euros.

The old Nieder-Roden cemetery was decommissioned in 2021 and is no longer a cemetery area.

We manage a total of 6 cemeteries, which are located in the following districts: Neuer Friedhof Nieder-Roden, Friedhof Dudenhofen, Alter Friedhof Jügesheim, Waldfriedhof Jügesheim, Friedhof Hainhausen and Friedhof Weiskirchen.

Radio water meters are measuring devices with radio transmission for determining water consumption. In contrast to analogue water meters, radio water meters measure consumption via radio frequency in conjunction with a corresponding readout device. They have a data memory and can be read outside the house using a radio module (so-called drive-by or walk-by method). An external power supply is not necessary as the radio water meters have an in-built battery with a service life of 12 to 16 years.

In contrast to an analogue water meter, radio water meters determine consumption via the flow movement in the water using ultrasonic measurement. The water meter contains a measuring tube with ultrasonic sensors, which counts even the lowest water consumption and displays it as an instantaneous flow rate. The water meters also have a data memory and can be read outside the building by water supply employees using a radio module (so-called drive-by method).

The meter is battery-operated. This battery supplies both the measuring system and the radio unit with power for more than 12 years.

• Higher and no decreasing measuring accuracy
• No mechanical installations / measuring elements
• Calibration period extension to 12 years (or more). The calibration period is otherwise 6 years.
• Reduction in costs for the periodic replacement due to the calibration period extension
• Readout of meters using the "walk-by / drive-by method" instead of manual reading
• Avoidance of incorrect readings and reduction of billing costs. This is accompanied by a reduction in costs due to the elimination of meter reading cards.
• If required, readout during the year for early detection of pipe bursts, thereby reducing water losses

The following data is transmitted:

• Meter reading on the reporting date (currently 31 December)
• Leaks, backflow, tampering, etc. trigger an alarm (however, the data is only read once a year)
• The meter number is transmitted during meter reading
• Meter-specific data such as battery capacity can also be transmitted

A complete reading of the meter with further data is only possible on site and only directly at the meter and exclusively with the help of a data logger by our employees.

Although only a small amount of data is collected, stored or processed when using radio water meters, data protection and data security of personal data are of central importance to us in this context. We are therefore happy to provide you with detailed information on data processing in accordance with Art. 14 of the EU General Data Protection Regulation (GDPR).

All owners whose domestic water meter supplies less than three residential units must forward the data protection information to the residents.

Data transmission via radio frequency is 868 MHz, in conjunction with a corresponding readout device.

Once a year, the billing data (meter number and current meter reading) as well as pending error codes (dry running, change of flow direction, etc.) and meter operating data (e.g. battery level) are recorded using the "drive-by method". For this purpose, the employees of Stadtwerke Rodgau drive along the public roads in a vehicle at a slow speed of 20 - 30 kilometres per hour. The data can only be read by our employees in encrypted form. The confidentiality of this data is secured by the individually used 128-bit AES keys and corresponds to the recommendation of the BSI (Federal Office for Security and Information Technology Guideline TR-021.2-1).

Data transmission takes 16 milliseconds.

The maximum transmission power is only 0.01 watts at a frequency of 868 megahertz (MHz).

Due to these technical conditions, the electromagnetic radiation of the system is extremely low compared to other high-frequency radio sources such as radio, radio or mobile telephony or television and is far below the legal limits. The daily exposure from mobile phones, W-LAN and Bluetooth is many times higher than from the radio water meter.

The manufacturer is guided by the applicable legal basis in accordance with the applicable EU Directive 2014/53/EU. This refers to limit values that were defined in the Recommendation of the Council of the European Union (1995/519/EC) on the "Limitation of exposure of the general public to electromagnetic fields". These values are in turn based on the recommendations of the Commission on Radiological Protection and the International Commission on Non-Ionising Radiation Protection. The "Ordinance on Electromagnetic Fields" (26th BImSchV) of the German Federal Office for Radiation Protection, which is valid in Germany, is also based on these values.

No, the radio water meters transmit on average between 10.8 s and 40.5 s per day. The radio signal is configured in the water meter so that it transmits on weekdays Monday to Friday between 06:00 and 18:00 at the latest.

During data transmission, only the data required for consumption billing or for reliable water network analysis and control is transmitted. This takes place once a year.

Readings are usually taken using the so-called drive-by or walk-by method and take place outside the building. For this purpose, public roads are travelled at a slow speed of 20 - 30 km/h with a vehicle.

Even if the purchase of radio water meters is initially more expensive, the basic fee is not expected to increase as a result of the changeover.

The advantages of radio water meters eliminate or reduce other costs (e.g. meter reading, regular replacement after 6 years), which ultimately offsets the higher acquisition costs.

As in the past, the meter is changed as part of the regular rotation and is free of charge for the house connection user (usually the owner).

The advantage of a radio water meter is that the calibration period can be extended. According to the calibration law, all meters must be replaced regularly after 6 years. In the case of radio water meters, a random check is carried out and after a positive test, the calibration period is extended to 12 years.

The technical requirements for installing a radio water meter must also be met for an analogue water meter. These are a meter location that complies with the technical regulations according to DIN EN 14154-2:2011-06, DIN 1988 and DVGW worksheet W406. You are welcome to arrange a consultation with us to discuss the technical requirements. The costs for the installation of a water meter bracket, non-return valve or filter are to be borne by the owner in accordance with §25 of the water regulations of the city of Rodgau in conjunction with §2 - Connection pipe. The costs of the water meter including batteries are included in the basic fee.

No, because § 11 of the water bylaws of the city of Rodgau (as of 12/2022) states that the city of Rodgau can also determine the amount of water provided using radio measuring devices and that the devices must be used by the connection users. There is no option for connection users to choose.