Electronic proof of identity; blocking

Teaser

Special information for the city of Rodgau

The service is not offered by the city of Rodgau, but by calling the free of charge blocking hotline on the standardised national number +49 116 116.

General, more detailed information on this service can be found below.

  • Service description

    You can report the loss or theft of your ID card either to an ID card authority, a citizens' office or a police station. The staff at the relevant authority will immediately block the online ID card and inform each other (the police and the ID card authority or citizens' office) about the loss or theft of the ID document.

    If you wish to have your online ID card blocked for other reasons, you can also have it blocked by calling the blocking hotline.

    Blocking ensures that any attempted misuse is recognised immediately. Once the card has been blocked, it can no longer be used online or read out on site.

    Important:
    The personal blocking password is required to call the blocking hotline (provided in the PIN letter). If this is not available, the blocking password can be requested from the ID card authority where the ID card was applied for. To do this, you must appear in person and provide proof of identity.

  • Responsible office

    The responsibility lies with the identity card authorities (mayor or mayoress) or citizens' office or blocking hotline.

  • What fees are incurred?

    • Blocking is free of charge
    • Cost of calling the card blocking helpline: From within Germany, the card blocking helpline 116 116 can be called free of charge from landlines and all mobile networks.
      From abroad, the blocking hotline can be reached via the German country code, i.e. +49 116 116, and charges apply. The emergency blocking hotline can also be reached via +49 30 - 40 50 40 50.

  • What deadlines do I have to observe?

    immediately

  • Legal basis

  • What else should I know?

    All questions relating to the ID card with online ID function will continue to be answered by the Citizens' Service of the Federal Ministry of the Interior on the toll-free number 0180-1-33 33 3 3 from Monday to Friday from 7:00 am to 8:00 pm.


Responsible departments